1Request Account Deletion
If you would like to delete your 255 account and associated eligible personal data, you may submit an account deletion request by contacting:
support@255adv.com
Email Subject:
Account Deletion Request
Please send the request from the email address associated with your 255 account whenever possible.
You may also use an account-deletion option available within the 255 application or account settings if such functionality is provided for your account.
2Information to Include With Your Request
To help us identify your account, please provide:
- Your full name
- Business name, if applicable
- Email address associated with your 255 account
- A clear statement that you are requesting account deletion
We may request additional information when reasonably necessary to verify your identity or authority over the account.
Never send us your password, one-time verification code, authentication token, API key, or complete payment-card information.
3Identity Verification
To protect accounts and personal information from unauthorized deletion, we may need to verify your identity before completing a deletion request.
Verification methods may depend on the account and circumstances.
We may ask you to verify control of:
- Your registered email address
- Your account
- Your business account, where applicable
For business accounts, we may also need to confirm that the person requesting deletion is authorized to delete the applicable account or data.
We will not ask you to send your account password to our support team.
4What Happens When Your Account Is Deleted?
Once an eligible account-deletion request has been verified and processed, your account may be permanently closed and you may lose access to the 255 Services associated with that account.
Depending on the Services you use, deletion may affect access to information such as:
- Account profile information
- CRM records
- Contacts
- Leads
- Opportunities
- Pipelines
- Conversations
- Appointments
- Calendars
- Forms
- Workflows
- Automations
- Social media connections
- Integrations
- Uploaded files
- Account preferences
- Other data associated with your account
Account deletion may be irreversible after the applicable deletion process has been completed.
5Export Your Data Before Deletion
Before requesting account deletion, you should export or download any Customer Data you need to retain where export functionality is available.
Once your account and eligible data have been permanently deleted, 255 may not be able to recover that information.
Business customers are responsible for maintaining copies of records they are legally or operationally required to retain.
6Business Accounts and Team Members
Deleting an individual user profile may be different from deleting an entire business account.
If you are a team member of a business account, removing your user access does not necessarily delete the business account or data controlled by that business.
Requests to delete an entire business account may need to be submitted or authorized by the account owner or another authorized administrator.
255 may verify the requester's authority before deleting a business account.
7Customer Data
Business customers may use the 255 Business Platform to process information about their own:
- Customers
- Leads
- Prospects
- Contacts
- Employees
- Appointment participants
- Other individuals
Where 255 processes this information on behalf of a business customer, the business customer may control certain decisions regarding that data.
If your personal information was collected by a business using the 255 Business Platform, you should generally contact that business directly regarding your privacy or deletion request.
Where appropriate, 255 may assist its business customers in responding to valid privacy requests as described in our Data Processing Addendum.
8Connected Third-Party Accounts
Deleting your 255 account may remove or disable connections between 255 and supported third-party services.
These may include connected:
- Social media accounts
- Email accounts
- Calendars
- Advertising accounts
- Payment services
- Communication services
- Other integrations
Deleting information from 255 does not necessarily delete information independently maintained by a third-party provider.
You may need to contact the applicable third-party provider or use its privacy/account controls to delete information stored directly by that provider.
9Social Media and Connected Platforms
If you connected services such as Facebook, Instagram, Google, or other supported platforms to 255, deleting your 255 account may remove 255's applicable access or connection to those services.
Information independently stored by the third-party platform remains subject to that platform's own privacy and deletion practices.
You may also revoke access through the applicable third-party account settings where supported.
10Information We May Retain
Account deletion does not necessarily require immediate deletion of every piece of information associated with an account.
255 may retain certain information where reasonably necessary or permitted by applicable law, including for purposes such as:
- Legal compliance
- Tax and accounting obligations
- Transaction records
- Fraud prevention
- Security
- Abuse prevention
- Dispute resolution
- Enforcement of agreements
- Establishment or defense of legal claims
- Demonstrating compliance with legal obligations
Any retained information will remain subject to applicable privacy and security requirements.
11Billing and Transaction Records
Certain billing, payment, invoice, transaction, and subscription records may need to be retained after account deletion for:
- Accounting
- Tax compliance
- Fraud prevention
- Financial recordkeeping
- Dispute resolution
- Other legal obligations
Deleting an account does not necessarily delete records that 255 is legally required or permitted to maintain.
Complete payment-card information processed directly by third-party payment processors is subject to the applicable provider's practices.
12Backups
Information deleted from active systems may remain temporarily in backups, archives, logs, or disaster-recovery systems.
Backup information may be retained for a limited period before being securely overwritten or deleted according to applicable backup and retention processes.
Where information remains in backups, it may be isolated from ordinary business use and retained only for legitimate backup, security, recovery, or legal purposes.
13Security and Fraud Records
We may retain limited information necessary to:
- Detect fraudulent activity
- Prevent abuse
- Protect the 255 Platform
- Investigate security incidents
- Prevent unauthorized access
- Enforce account restrictions
This information may remain after account deletion where reasonably necessary and legally permitted.
14Deleting Your Account Does Not Automatically Cancel Third-Party Services
If you use third-party products or services through integrations with 255, deleting your 255 account may not cancel independent subscriptions or agreements you maintain directly with those third parties.
You are responsible for managing independent third-party accounts and subscriptions directly with the applicable provider.
15Account Deletion and Subscriptions
If your 255 account has an active paid subscription, account deletion and subscription cancellation may be separate processes depending on the Services and billing method involved.
Before deleting your account, you should ensure that any applicable subscription has been canceled using the available account-management or support process.
For assistance, contact:
support@255adv.com
Account deletion does not create a right to a refund except where required by applicable law or expressly provided by applicable purchase terms.
16Processing Time
We aim to process verified deletion requests within a reasonable period.
The time required may depend on:
- Verification
- Account type
- Data volume
- Services used
- Applicable legal requirements
- Required retention obligations
- Technical processes
Where a specific response or deletion period is required by applicable privacy law, we will process eligible requests in accordance with that requirement.
17Withdrawal of a Deletion Request
If you submitted an account deletion request by mistake, contact us as soon as possible at:
support@255adv.com
We may be able to stop the deletion process if permanent deletion has not yet occurred.
Once data has been permanently deleted, it may not be recoverable.
18Other Privacy Requests
You may have privacy rights other than account deletion depending on your jurisdiction.
These may include rights to:
- Access personal information
- Correct personal information
- Obtain certain information in portable form
- Opt out of certain processing
- Withdraw consent where applicable
- Request information about how your data is used
For privacy-related requests, contact:
support@255adv.com
Additional information is available in our Privacy Policy.
19Mobile App Account Deletion
If you use a 255 mobile application, account-deletion functionality may be available directly within the application or through the deletion process described on this page.
Where applicable platform rules require account deletion to be initiated from within the application, 255 will provide the required in-app functionality.
If you are unable to locate the account-deletion option, contact:
support@255adv.com
20Questions or Problems With a Deletion Request
If you have submitted a deletion request and need assistance, contact our Support team.
Please provide the email address associated with the account and enough information for us to locate the request.
Do not provide passwords or verification codes.
21Changes to This Account Deletion Policy
We may update this page as our Services, deletion processes, legal requirements, or platform requirements change.
When changes are made, we will update the Last Updated date at the top of this page.
22Contact Us
To request account or personal-data deletion, or for questions regarding the deletion process, contact:
255 Advertising Agency & Marketing LLC
Registered Office
400 E Royal Lane, Suite 104
Irving, TX 75039
United States
Account & Data Deletion Requests
Website
Support Center