1SMS Program Description
255 may use SMS or MMS messaging to communicate with customers, prospective customers, users, and other individuals who have requested or consented to receive applicable communications.
Depending on your relationship with 255 and the consent you provide, messages may include:
- Account-related notifications
- Appointment confirmations and reminders
- Customer support communications
- Service updates
- Requested follow-ups
- Transactional notifications
- Billing or subscription-related notices
- Marketing or promotional messages where separately authorized
- Other communications you have requested or consented to receive
The types of messages you receive depend on the services you use and the permissions or consent you have provided.
2Consent to Receive SMS Messages
By providing your mobile telephone number and affirmatively opting in where required, you authorize 255 to send SMS or MMS messages to the number you provided.
Consent may be provided through methods such as:
- Website forms
- Account registration
- Appointment or booking forms
- Written agreements
- Digital consent forms
- Other clear opt-in mechanisms provided by 255
Your consent applies only to the communications described at the time consent is obtained.
3Marketing Consent
Where marketing or promotional SMS messages are offered, we will seek the consent required by applicable law.
By expressly consenting to marketing SMS messages, you authorize 255 to send promotional or marketing text messages to the mobile number you provided.
Consent to receive marketing text messages is not a condition of purchasing any goods or services.
Where applicable, consent records may include information such as the date, time, method, and source of the opt-in.
4Automated Messages
Where clearly disclosed at the time of consent, some messages may be sent using automated technology.
By providing the applicable consent, you authorize 255 to use automated technology to deliver the communications covered by that consent.
The use of automated technology does not change your right to opt out of applicable SMS communications.
5Message Frequency
Message frequency varies depending on your interactions with 255, the services you use, appointments, account activity, and the types of communications you have requested.
255 does not guarantee a specific number of messages.
6Message and Data Rates
Message and data rates may apply.
Your mobile carrier's standard messaging, data, and other charges may apply to messages you send or receive.
255 is not responsible for charges imposed by your wireless carrier.
Contact your wireless carrier if you have questions regarding your mobile plan.
7How to Opt Out
You may opt out of applicable SMS communications at any time by replying:
STOP
to a message where this functionality is supported.
After submitting an opt-out request, you may receive a confirmation message indicating that your opt-out has been processed.
We will honor applicable opt-out requests as required by law.
Opting out of one SMS program or category may not necessarily cancel communications from a separate program for which you independently provided consent, where permitted by law.
8Getting Help
For assistance with SMS communications, reply:
HELP
where supported.
You may also contact:
support@255adv.com
Additional support is available through:
www.255adv.com/support
9Transactional and Service Communications
Certain SMS messages may relate to transactions or services you requested, such as:
- Appointment confirmations
- Appointment reminders
- Account security
- Customer support
- Requested service updates
- Transaction information
Where applicable law permits, these communications may be treated differently from promotional or marketing messages.
We will obtain any consent required for the particular communication being sent.
10Mobile Information and Privacy
We respect the privacy of information provided in connection with our SMS services.
Mobile information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.
Information may be disclosed to service providers and vendors as necessary to operate and deliver our messaging services, provide customer support, prevent fraud or abuse, maintain security, or comply with applicable law.
Text messaging originator opt-in data and consent information will not be shared with third parties for their own marketing purposes.
For additional information about our privacy practices, please review our Privacy Policy.
11Supported Carriers
SMS delivery depends on participating wireless carriers and telecommunications providers.
Availability may vary by carrier, device, geographic area, and service.
Carriers are not responsible for delayed or undelivered messages.
12Message Delivery
SMS and MMS delivery is subject to effective transmission by your wireless carrier and other telecommunications providers.
255 cannot guarantee that every message will be delivered or received.
Delivery may be affected by circumstances including:
- Carrier availability
- Network conditions
- Device settings
- Number changes
- Service interruptions
- Filtering
- Technical failures
13Accurate Mobile Information
You are responsible for providing a valid mobile number that you are authorized to use.
If your mobile number changes or is transferred to another person, you should update your information or notify us when appropriate.
You should not provide a telephone number belonging to another individual without authorization.
14Customer Use of 255 Messaging Features
Certain 255 Business Platform customers may use messaging functionality to communicate with their own customers, leads, or contacts.
Those businesses are independently responsible for ensuring that their use of SMS functionality complies with applicable:
- Consent requirements
- Marketing laws
- Telecommunications laws
- Do-not-call requirements
- Opt-out requirements
- Carrier requirements
- Messaging-provider requirements
- Industry requirements
255 customers must obtain any legally required consent before sending messages and must maintain appropriate evidence of consent where required.
Customers may not use 255 messaging services to send unlawful, deceptive, abusive, fraudulent, or unsolicited messages.
15Opt-Out Requests for Customer Messaging
Businesses using the 255 Business Platform are responsible for honoring valid opt-out requests received from their recipients.
Where supported by the platform or messaging provider, standard opt-out keywords may automatically affect future messaging.
Customers must not intentionally circumvent an individual's valid opt-out request.
16Prohibited Messaging
255 services must not be used to send messages that:
- Violate applicable law
- Constitute unlawful spam
- Are fraudulent or deceptive
- Facilitate phishing
- Impersonate another person or organization without authorization
- Contain malicious content
- Violate applicable carrier or messaging-provider requirements
- Violate third-party rights
- Circumvent valid opt-out requests
Additional restrictions may apply under our Acceptable Use Policy.
17Third-Party Messaging Providers
255 may rely on telecommunications carriers, messaging providers, infrastructure providers, and other service providers to transmit SMS or MMS messages.
These providers may process information as necessary to deliver messages, maintain networks, prevent fraud, meet regulatory requirements, and provide related services.
Their services may also be subject to their own applicable terms and policies.
18Changes to the SMS Program
255 may modify, suspend, or discontinue an SMS program or particular messaging feature when reasonably necessary.
We may also change:
- Message types
- Program functionality
- Delivery methods
- Supported features
Where required by applicable law, we will provide appropriate notice of material changes.
19Changes to These SMS Terms
We may update these SMS Terms periodically to reflect changes in our services, messaging practices, technology, or applicable requirements.
When changes are made, the Last Updated date at the top of this page will be revised.
Material changes will be communicated where required by applicable law.
20Contact Us
For questions regarding these SMS Terms or SMS communications from 255, contact:
255 Advertising Agency & Marketing LLC
Registered Office
400 E Royal Lane, Suite 104
Irving, TX 75039
United States
Website
Support Center
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